We had NO problem, Judy & Lilly were pleasant, professional & quite knowledgeable. They exceeded our expectations. We will be loyal customers.
Extremely helpful that will help you in anyway they can to make a purchase that fits your budget or plan.
Great & friendly customer service every time. Love the way everyone dresses professionaly. Very attentive & helpful. If they can't help you right away, they always let you know they'll be with you shortly. Much appreciated.
Went into Kay to purchase a new enhancer for my solitaire. My husband and I are celebrating our 10-year anniversary. I found the enhancer that I wanted, which by the way, the selection at Kay is better than at Zales or Shane Co. My solitaire and the enhancer were sent out for sizing only. They were not to be soldered together. When the rings came back they were in fact soldered together and my solitaire didn't fit correctly in the enhancer. I went back in and picked out a new enhancer and a new band. The store manager, assistant manager and Donna (sales woman) went above and beyond to make things right. As a first time buyer from Kay I was originally let down, but after working with Lily, Donna, and Jody, I am 100% satisfied with their dedication and commitment to make things right. My ring has gone back out to be placed in the new band with the new enhancer, but I feel confident writing this review that if anything else is to happen they they would make it right immediately.
Not impressed. My husband bought me a necklace at Kay Jewelers for Valentine's Day. I broke the chain and wanted to get it fixed quickly. The lady at the counter was friendly but not helpful. She said I could get the chain fixed for $40 and 2 weeks or upgrade the chain for $80. The exact same necklace was sitting on the counter for $45 on special. I could have paid $45 and got the chain right then. I felt like she was just trying to upsale me
Kay Jewelers is a US Jewelry Store based in Westminster, Colorado. Kay Jewelers is located at 14647 Delaware St Suite 800, Westminster, CO 80023, USA.
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